BPO (Business Process Outsourcing) is one of the most popular and employment-generating industries in India. If you are planning to give an interview for this industry and willing to make a career here but before that there are few questions that every student must prepare for an interview irrespective of the industry.
7 most popular BPO interview questions and answers.
1. Tell me something about yourself?
It is the most basic question which every interviewer asks at the time of the interview. The answer to this question you should explain yourself in an innovative way by stating the qualities you hold in for the particular designation. You should always answer this question so as to align with the needs of the company.
2. Why do you want to join BPO?
This is one of the BPO interview questions asked by the interviewer to know about your interest in the industry. You can answer this question by As per the increase in technology assessment, every business holder has an outsourcing department where they can excel with their skills and capabilities towards the work and with that people can groom themselves up with the massive interaction with different people having different skills and learn from them.
3. How comfortable are you with night shifts?
Irrespective of the job profile, it is one of the bpo interview questions asked. A negative response to this answer may directly lead to your elimination from the process. Considering the nature of the outsourcing business, it is essential to answer this question in the affirmative. Not only does it leave a positive impression on the interviewer, but it also enhances your chances of selection.
4. What is the difference between the Call Centre, a BPO, and a KPO?
BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other countries, which is called Business Process Outsourcing
The Call Centre's main job is to deal with business clients through voice calls. It is a centralized department to which phone calls from current and potential customers are directed. Call centres can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.
KPO is a knowledge process outsourcing. KPO provides knowledge-based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.
5. What is the difference between inbound and outbound calling?
Inbound calling refers to a call center process where the calls are incoming whereas outbound calling is when the call center employees make calls as well. Customer support is a good example of an inbound process whereas most sales calls are outbound.
6. What are the different types of BPO’s?
BPOs are segmented into five different categories.
7. Do you have any questions for me?
Here are a few questions that you can ask the recruiter:
What are the likely work timings that I am going to have?
What kind of processes, be it voice, web chat, or KPO does the company provide to clients abroad?
For how long do I have to go through training before work starts?
How closely do I have to work with my clients?
Could you please give me an idea of the benefits and salary breakdown that the company is going to provide its employees?
The BPO industry is growing with an increase in the number of BPO Jobs for people and make their career in the field. We hope the adobe questions have helped you and provided you with a wider vision regarding the interview. Follow the tips, trust yourself and be confident, you can easily crack that interview.