Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

Workplace Delivery Coordinator

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.
300000 - 500000 P.A.
0-5 Years Full Time

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 7
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Job Description

Dear Candidate , please apply latest by 4th Jan , if interested

Work Dynamics

What this job involves:

This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time”, while maintaining safe working practices throughout all we do.

The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests..


Transforming to the Workspace Team of the future

Commitment to deliver the best level of service every time through obsessive level of attention to detail

Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs

Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management

Functional operational control to deliver excellence every time

Managing Soft services related operations

Interfacing with the pest control for carrying out the pest control activities at the facility.

Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit

Taking facility rounds and find out snags and raising tickets for the same

Preparing the Daily/Weekly and Monthly reports

Ownership of the Day to day administration, including reports generation of the stocks tracker.

Follow up and close the tickets logged

Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Involve in Vendor staff Training & Development.

Implement service tasks, procedures and policies and measure performance

Provide comprehensive workspace management for the office premises

Be able to resolve problems or improve operations

Implementation of service task, procedures, and policies

Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

Report building incident following with set escalation channels with measures and solutions

Coordinate, manage and oversee vendors to perform a wide range of workspace-related services

Work with all related parties on timely delivery of all services

When necessary, raise risks to Workspace Experience Site Lead for further investigation

Continuous Improvement implementation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Sound like you? To apply you need to be:

Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field.

Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail

Good verbal and written communication skills as well as presentation skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Strong analytical, organization and administration skills

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...


On-site –Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Skills Required: Housekeeping, Hotel Management