Amazon

Virtual Technical Customer Service

Amazon
Not Disclosed
0-1 Years Work From Home
IN

Vacancy: Not Disclosed Posted: 10 months ago Applicants: 351
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Job Description

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An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:
 Excellent communication skills (written and verbal)
 Ability to communicate correctly and clearly with all customers
 Excellent documentation skills
 Good comprehension skills ability to clearly understand and state the issues customers present
 Ability to concentrate follow customers issues without distraction to resolution
 Good composition skills ability to compose a grammatically correct, concise, and accurate written response
 Work successfully in a team environment as well as independently

Computer Knowledge/Skills:
 Ability to use a desktop computer system
 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
 Excellent typing skills
 Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
 Demonstrates an ability to successfully navigate websites
 Demonstrates a proficient knowledge of email applications
 Demonstrates an ability to learn in various media
 Ability to successfully adapt to changes in the work environment

Customer Focus:
 Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
 Ability to empathize with and prioritize customer needs
 Demonstrates interpersonal skills with a diverse customer base
 Demonstrates conflict resolution, negotiation, and de-escalation skills
 Demonstrates ownership to resolve challenging customer issues, escalating when necessary
 Ability to determine customer needs and provide appropriate solutions
 Maintain regular and reliable attendance, including the daily schedule as assigned
 Flexible with the working schedule; may be expected to work weekends, holidays and events
 Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
 Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
 Ability to approach problems logically and rationally
 Action oriented and self-disciplined
 Organized and detail-oriented
 Ability to quickly and effectively prioritize work time in various departments to meet business need
 Ability to maintain composure in highly escalated situations
 Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
About Amazon.com
Many of the problems we face have no textbook solution, and so we-happily-invent new ones.  Jeff Bezos
Amazon.com a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company.

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