American Express

Travel Counselor

American Express
Not Disclosed
0-4 Years Full Time
Haryana, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

Conduct test to ensure Customer Care Professionals and American Express is in compliance with TLS and federal Regulations for International/Global markets within required timelines - Tests may include monitoring calls / chats/ Email transactions, and other communications

  • Purpose of the Role:

Conduct test on various business tests designed for Travel and Lifestyle Services Responsible for capturing test results into a system for reporting and review by Travel and Lifestyle Services

Utilize NICE and other call recording systems to manually identify and locate calls for testing.


Support teams procedural monitoring process on assigned market(s) by conducting procedural monitoring

Participate in test Calibration sessions

Provide input and insight to key drivers of errors

Critical Factors to Success:

Strong interpersonal and networking skills

Attention to detail and strong organizational skills

Past Experience:

Knowledge/Experience in travel industry will be an added advantage

Academic Background:


Functional Skills/Capabilities:

Excellent written, Presentation skills and verbal communication, Self-sufficient and self-motivated work ethic.

Technical Skills/Capabilities:

Proficiency in Microsoft Office-Word, Excel

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

SetThe Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Skills Required: Call Monitoring, Excel, Networking