Job Description

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• Co-ordinate the activities of the team.Good operations knowledge on IDAM.
• Ensure accurate and timely delivery of services.
• Ensure quality of services at all level of operations.
• Ensure quality/quantity of processing is maintained as per the SLA.
• Must be aware of IT Security standards and policies and use that knowledge to identify associated risks in the process.
• Promote an environment of highest level of staff motivation.
• Supporting, attending and following-up of the respective team meetings.
• Gaps identified in the process - lead process change /simplify/automate / implement (end to end ownership for closure with process manager).
• Adherence to audit processes - 100% adherence to audit processes as defined / updated.
• Escalate all issues in time, to the appropriate levels, to avoid any adverse impact on the business.
• Ensure team work culture is practiced.
• Cross train available resources to ensure 100% backup within the process.
• Ensure healthy and harmonious relationship with global colleagues.
• Assisting the team in decision making and taking complete ownership of the situation.
• Generating reports in order to obtain periodic information on the inquiries received.
• Ability to train new recruits - provide them knowledge of the process.
• KOP\SOP creation,review and sign off and training Sign Off

Your skills and experience

• Ideally the candidate should have a minimum of 1 year of ID Admin experience with a total of 3-5 years of overall experience.
• Good knowledge of ID Administration.
• Good knowledge of the Banking Environment.
• Knowledge of ISO and audit will be an added advantage.
• Strong and proven leadership qualities.
• Exposure to Information security concepts and policies
• Strong interpersonal skills and high attention to detail.
• Ability to work in a diverse and fast paced environment.
• Analytical mindset.
• Willingness to Work in 24/5 environment
• The person must be flexible, keen to learn and should have the capability of leading and motivating a team for optimum and error free production.
• Risk awareness and Initiative are crucial.
• Should be a self-starter and initiate process improvement wherever necessary.

Skills Required: Monitoring, Uditing