Job Description

Required skill set:

Mandatory requirement for experienced candidates:

• Min 12 months-5 years work experience in Service Desk/ Tech support process / Cloud Computing Process
• Excellent verbal and written communication skills
• Basic knowledge of cloud computing and types of cloud computing
• Basic Knowledge of Mail server settings IMAP , POP and SMTP
• Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
• Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
• Experience in working on Active Directory
• Basic knowledge of Internet Protocols LDAP (Lightweight Directory Access Protocol )
• Basic knowledge if SSON (Single Sign On)
• Basic knowledge of API (Application-Programming Interface)
• Intermediate knowledge of Prevention of Spam, Phishing and Malware
• Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
• Basic networking knowledge
• Broad knowledge of IT products, services and terminology

Skills Required: Technical support,Maintenance,It Software,IT Software - Application Programming,Software Services,Datawarehousing,Admin,Security