Job
Description
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
We are hiring for Technical Support Engineers!!
Location - Gurgaon
Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise Service Desk. They must be at ease troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
• Provide 24x7 support primarily in US shifts for enterprise users
• Excellent Communication skills
• Skilled to troubleshoot ISP & OS related technical issues
• International (US, EU, Australia) Inbound voice and chat experience
• Accent trained
Technical skills requirements
The candidate must demonstrate proficiency in,
• Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center)
• Hands on experience in enterprise tools like GSuite, and Microsoft Office
• Familiar with ticketing Tools like ServiceNow and JIRA
Qualifications
- 0.6 to 3 years of work experience in International Voice Technical Support
- B.Tech., M.Tech. or MCA degree from a reputed university
Should be comfortable working in night shifts and commuting self.
Regards,
Incedo HR Team