Job
Description
Summary:
The Red Hat Support Engineering team is looking for an OpenShift Technical Support Engineer to join us in India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. Youll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers' top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues. As an OpenShift Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat's key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.
Roles and Responsibilities
- Bachelor's degree in a technical field; engineering or computer science are a plus
- 3+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
- 3+ years of experience with Linux or Unix operating systems
- Experience working with hosted applications or large-scale application deployments
- Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
- Cisco Certified Network Associate (CCNA) certification is a plus
- Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
- Solid development-level experience with multiple programming languages and experience writing patches or pull requests
- Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus
- Excellent reading and writing skills in English; fluent English language skills are a plus
- Commitment to providing the best experience possible for Red Hats customers
- Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
- Experience with AWS or Pivotal Cloud Foundry is a plus
Location: Any location
Rotational Shifts-
EMEA - 2 PM -11 PM -
APAC - 6 AM - 3 PM -
EST - 6 PM - 3 AM -
IST - 9 AM to 6 PM