Job Description

• Do you enjoy working in a fast-paced dynamic environment? Are you extremely service and customer-oriented? Perfect, your search ends here.

Responsibilities

• To deliver outstanding service by understanding users IT and business needs
• Identify & diagnose issues, problems & Service request.
• Flexible working approach due to working hours.
• Acting as a routine point of contact to support service users and customer reporting incidents, service request, access or other services.
• Develop and maintain rapport with end users. Advise users on appropriate course of action.
• Monitor Incidents from start to resolution.
• Escalate, if needed, unresolved incidents to next level of support.
• Team Collaborations

Experience & Requirements

• Excellent communication skills
• 1 - 2 years experience in customer support, voice support, IT service desk environment
• Good troubleshooting/ problem solving skills, Ability to take ownership of requests
• Basic IT knowledge-Hardware, Operating System, Microsoft products, Word, Excel and Outlook, O365, Basic Networking concept, Basic ITIL knowledge
• Support problem identification
• Experienced in Ticketing tool i.e. ServiceNow, BMC Remedy, Jira etc.
• Accelerate complex cases
• Managing service documentation

Growth Opportunities

At Computacenter, we take immense pride in the career development opportunities presented to employees. You will be working under the guidance of an experienced Manager who will work closely with you to understand and identify areas of growth and opportunity.

Why Computacenter?

Computacenter, a provider of first-class IT services for more than 39 years, is a company where people love to work. The reasons are varied: Some people say its because they feel like they really matter. Others love to work with big-name clients, showing them the way into a digital future. Maybe youre looking for an exceptional community of colleagues you can rely on and leaders who support your growth? At Computacenter, you’ll find many reasons to become part of the family.
 

About Us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and global revenue of over $6 Billion. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#CCwinningtogether

We look forward to receiving your application on india.careers@computacenter.com

Skills Required: BPO, customer Service,OPERATIONS,KPO,ITES,LPO,Technical Service Desk,IT Service Desk,Ticketing Tools,ITSD