Job Description

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• Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. \
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Managing the team members, shift rota management, grooming, training, leaves management

Contributing Responsibilities

• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Participate to DRP activities
• Should have good experience knowledge on L1/L2
• Functional Support
• Eager to learn Banking Domain Knowledge (Corporate & Investment)

PRIMARY SKILLS BI Tools

• Expertise on Web intelligence, Universes, Business processes, Data Ware housing, CMS
• Databases Knowledge on DBMS, SQL Queries and Troubleshooting
• UNIX Knowledge on Operating System, Shell Scripting( Mandatory), Mounts/NFS
• ITIL Good Understanding of ITIL framework , especailly on Incident,Request ,Problem and Change management.
  Should have worked in ITIL process and best practices.
• Middleware Knowledge on Weblogic OR any Middleware troubleshooting and Deployment Process
• Scripting Knowledge on Shell scripting(Mandatory)
• Scheduler & Monitoring Tools: Knowledge on Schedulers, Crontab, Autosys/DollarU/Univiewer

SECONDARY SKILLS

• Networking Network topologies, ability to identify Network issues.
• Windows/Unix/Linux OS Excellent Knowledge on UNIX/Linux /Windows Operating System and DOS Commands

FUNCTIONAL KNOWLEDGE DOMAIN

• Preferrably have experience on banking, and finance applications

BEHAVIOURAL

• Proactive with good verbal and written communication skills
• Good analytical and problem solving skills
• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving environment. Enthusiastic to work in challenging environment
• Effective problem solving abilities
• Ability to adapt to change
• Exhibits positive interpersonal and team skills
• Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.

Skills Required: Middleware, Data Warehousing, Monitoring