BNP Paribas

Support Analyst

BNP Paribas
Not Disclosed
1-6 Years Full Time

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

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  • Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.
  • Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
  • Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. \
  • Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
  • Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
  • Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
  • Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action
  • Managing the team members, shift rota management, grooming, training, leaves management

Contributing Responsibilities

  • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
  • Participate to DRP activities
  • Should have good experience knowledge on L1/L2
  • Functional Support
  • Eager to learn Banking Domain Knowledge (Corporate & Investment)


  • Expertise on Web intelligence, Universes, Business processes, Data Ware housing, CMS
  • Databases Knowledge on DBMS, SQL Queries and Troubleshooting
  • UNIX Knowledge on Operating System, Shell Scripting( Mandatory), Mounts/NFS
  • ITIL Good Understanding of ITIL framework , especailly on Incident,Request ,Problem and Change management.
    Should have worked in ITIL process and best practices.
  • Middleware Knowledge on Weblogic OR any Middleware troubleshooting and Deployment Process
  • Scripting Knowledge on Shell scripting(Mandatory)
  • Scheduler & Monitoring Tools: Knowledge on Schedulers, Crontab, Autosys/DollarU/Univiewer


  • Networking Network topologies, ability to identify Network issues.
  • Windows/Unix/Linux OS Excellent Knowledge on UNIX/Linux /Windows Operating System and DOS Commands


  • Preferrably have experience on banking, and finance applications


  • Proactive with good verbal and written communication skills
  • Good analytical and problem solving skills
  • Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
  • Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving environment. Enthusiastic to work in challenging environment
  • Effective problem solving abilities
  • Ability to adapt to change
  • Exhibits positive interpersonal and team skills
  • Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.

Skills Required: Middleware, Data Warehousing, Monitoring