Job
Description
- Deploys sales actions over the phone with customers in order to develop and grow installedbase services with them.
- The mission of the Field Services Inside Service Sales Representative is to maximize services revenue by establishing , building and nurturing relationships with assigned portfolio of Proximity Accounts.In additiontoaccount ownership , he can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Essential Responsibilities:
- Manage assigned Accounts
- Customer qualification and platforming
- Research contact and identify/plan key initiatives
- Be the Single Point of Contact for the assigned accounts
- Develop and maintain relationship with customer
- Answer customer questions and educate on all SE services
- Report on sale and margin of accounts
Build and manage FS Opportunity Pipeline
- Analyze qualify opportunities in BFO
- Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
- Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing sales campaign, FSR leads and CCC/other sales leads
- Develop cross-selling between Line of Businesses service offer
- Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
- Quote and close the deal for standard services offer
- Coordinate with all the FS teams and product teams if needed, tosatisfy service opportunities
- Keep update the data of Installed Base of the customers
- Document all records of customer history in BFO.
- Respond on-time and on-quality to On-demand requests from the customers