Job
Description
Roles and Responsibilities
- Customer outreach for driving business metrics
- Proactive identification of opportunities and solve for Serve to sell
- Handling customer queries/complaints/requests and providing timely and quality resolution
- Credit Rotation and repeat purchase.
- Ensuring Quality and accuracy in each transaction we do with customers
- Cross-functional collaboration to drive the key metrics and solve end-to-end for customers. Core Deliverables:
- Conversion % - Target Vs achievement on core KPI Metrics o Business - Daily orders and growth of customers o Credit
- Ensuring rotation and Repeat Purchases to maintain the low cost of collection o Service Issue resolution % and TAT
- Quality score
- Happiness Score Required Qualifications
- 12th pass or graduate for experience candidates and only graduate for freshers. 0-3 years experience
- Experience in ITEs/eCommerce companies in Telesales/ Inside sales, shop floor is preferable
- Comfortable using computers with knowledge of MS Office or Google sheets • Good Communication & Negotiation skills
- Effective collaboration skills
Desired Candidate Profile
- Fluent in the English & Hindi language, both verbal and written; knowledge of regional language is a plus
- Work Location- Harlur Udaan Office
Interested candidates can mail their resume at
mayukh.b@udaan.co