YES BANK.

PREMIUM SERVICE OFFICER- GURGAON (VIRTUAL CHANNEL)

YES BANK.
Not Disclosed
0-5 Years Full Time
Haryana, IN

Vacancy: Not Disclosed Posted: 7 months ago Applicants: 0
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Job Description

Job Purpose:

Ensure customer service excellence & relationship management by delivering service to Premium customers with requisite courtesy & accuracy and adherence to service and sales compliance.

Job Responsibilities:

  • Catering to service/product needs for an ultra-premium segment of YBL customers.
  • Ensure Customer service excellence by displaying complete onus to the customers query/problems
  • Delivering service with requisite Courtesy and Accuracy
  • Nil Defects (100% adherence to product and process)
  • Ensuring Nil Customer complaints
  • Escalating/highlighting customer problem incidences
  • Adherence to service and sales compliance
  • Cross Selling/up-selling on set products (assets and liabilities products)
  • Ensuring Process efficiency by achieving set targets of call quality.

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

  • Minimum of 2-4 years experience in customer service industry preferably having serviced HNW segment of customers/experience in hospitality.
  • Pleasant personality with excellent written and oral communication
  • Passion towards service & sales.
  • Enthusiastic and self-motivated
  • Ability to work in a dynamic environment
  • Good comprehension skills
  • Team player with a positive attitude
  • Knowledge about banking Industry will be an added advantage

Computer skills:

  • Conversant with MS-Office & working knowledge of contact center systems
  • Retail Asset System (FINONE),Lead Management systems, Vision Plus.

Other skills:

  • Excellent Business Communication skills. Multilingual skills will be a plus.

Good numerical, analytical & problem solving skills.Roles and Responsibilities

Skills Required: Customer Service,Upselling


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