Job Description

Roles and Responsibilities

Account Manager

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.

Job Description:

An Account managers responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically at a Director / AVP level.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Onboard resources for client projects

Requirements:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Should have understanding in Managed services&Fixed price projects where the projects were on IT services
• Should have understanding on project delivery&contracts
• Working experience with US & UK clients is good to have
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Understanding of mobile app development, website development, marketing, measurement &analytics, content management and internet technology
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Good at Microsoft Office Suite, Salesforce and help desk support software

Relevant Experience

1-6 Years

Location

DLF IT Park - Chennai (or) [Text Wrapping Break]Embassy Tech Village / ITPL - Bangalore (or) DLF Cyber City - Hyderabad

Job Mode

Permanent

Interview Rounds

Two Video Call Discussions (MS Teams)

About the Company:

Photon is the world's largest DigitalPlatform Engineering companyproviding a combination of Strategy Consulting, Creative Design,and Technology Services to a wide range of customers and changing the waypeople interact with theirfavoritebrands.

Photon brings the combination of Digital Innovation,Product Design Thinking,and Engineering Excellence to build award-winningpresences like Walgreens (Best Retail app of the year at SXSW, Webby award winner), JPMorgan Chase (winner of multiple Webby awards), Citi Group, Williams Sonoma, L'Oral, Kohler,Toyota Financial Services,Credit Suisse, Horizon Health Care, Johnson & Johnson, and others.

Photonsomnichannelpresencetouchesover 1Billionconsumers'touchpoints every day.We have the largestpool of omnichannel engineers with over 4,500 engineers across offices in the US, Canada, Mexico, UK, France, Sweden, Norway, India, and Indonesia.

PhotonthroughitsDigitalHyperExpansionFrameworkdefines omnichannel digitalplatforms into 6 major divisions:

1. ConsumerPlatforms, API µservices
2. Data Tech:BigData, Analytics, Machine Learning andPersonalization
3. Cloud Tech: Enable scaling & automation through infrastructure as code, automatedprovisioning, and CI/CD
4. MarTech: 360 audience view, unified messaging across channels, selectivepersonalization, self-augmenting system.
5. Payment Tech: digital wallets,paymentplatforms, and app integration
6. Supply chain Tech: Fortify and energize the supply chain with mobile management, API,and microservices-led integration strategy, automation, and data-driven analytics.

The founders ofPhotonpreviously foundedInfravio, one of the world's leading SOA Infrastructure companies.From2000 to 2006, they wrote several of the standards in the SOA Governance and API Management space.Infraviossuccess resulted intheacquisition bywebMethodsin 2006.

For moreinformation,please visit our website:https://www.photon.com/

PhotonWorld2020Recap:Watch Video

Skills Required: Account Management, Client Servicing, Key Accounts