Job Description

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

Primary responsibilities

• Provide technical assistance and support for incoming queries and issues related to                    computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),and      other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Making use of helpdesk systems to prioritize workload and updating queries & calls.

Help Desk Skills and Qualifications

• An Associate's degree in computer science/ Graduation / Diploma in Computer Hardware or related field.
• A strong working knowledge of computer systems, hardware, and software and the ability to Troubleshoot and Diagnose Problems.
• Good problem-solving, analytical, and team-working skills and ability to communicate Effectively to help customers fix their issues and feel satisfied with the experience.
• Excellent communication and interpersonal skills and an openness to learning new technologies.
• Shift 24/7 (Rotational).

Skills Required: Software, Installation Microsoft