Job
Description
Position - Officer - Customer Service/ Ramp/ Security
Job Location Delhi
Date of Interview 8th July, 2022
Registration Time 8:00 AM to 9:30 AM (No candidates will be allowed after 9:30 AM for interview)
Interview Time 10:00 AM to 7:00 PM
Interview Venue - Fortune Select Global, Global Arcade, M.G. Road, Gurgaon 122 002, Haryana
Mandatory Documents to be carried during interview. (Both Original & Photocopy)
1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
6. Experience Letter and Salary Details ( in case of experienced candidates)
Eligibility Criteria:
1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidates Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Age: 18 to 27 Years
7. Interviewed Candidates can reapply after 6 months
Requirement:
A. Mandatory Requirements:
a) For Customer Service Good Communication, Pleasing Personality
b) For Security Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
c) For Ramp Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B. Preferable Requirement:
a) For Customer Service Well versed in Customer Dealing
b) For Security BASIC AVSEC, Screener, NCC Background
c) For Ramp Load & Trim License, 12th Science Background
Job Description
Security
Screeners & Basic Avsec certification preferred
Primary Responsibilit
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission:
To seure
Safe operation
Punctuality
Customer Satisfaction
Team efficiency
Cost control
Secure good working atmosphere and environment
Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities:
Maintain standards as per Company requirements
Ensure effective threat assessment and response capability
Achieve department goals and follow up
Perform duties as per the Security Programme.
Maintain performance standards and follow up with your shift
Monitor continuously the Quality System and the level of conformance
Secure quality levels
Optimize resource
Aware of Emergency Response Procedures, rules and regulations
Acquire and maintain necessary skills required to perform job functions
Maintain work procedures as per company requirements
Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
Customer Service
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all ecessary flight papers
- Any other responsibility assigned by the management from time to time
Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
Ramp
L&T & LO certification preferred
Confirm the ETA of the flight from OCC or System (Navitaire).
Take the bay no. from Apron and convey it to all the stations on R.T.
Ensure that you are at the bay D-20 mins with all the equipments required.
Note down the Touch down and Chocks and convey it on R.T.
Allign the ramp properly.
Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
After departure make sure that all the equipments are sent back to the transport yard.
Fill the ramp filling.
During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives.
Please Note: IndiGo, one of Indias fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo by misusing the brand name IndiGo, and the names of our employees are demanding money in exchange for Interviews or Jobs with IndiGo.