Job
Description
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Hi All,
NTT DATA Services is Hiring for Customer Care Collection (Inbound Voice Process) for Noida Location.
Both Freshers and Experienced candidates will be considered.
Job Title: Customer Care (Inbound Voice Process)
Shift: US Shift (Night Shift)
Work Location: Noida, sector 144 (Work from Office only).
Position's General Duties and Tasks
Job responsibility:
- Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
- Work on behalf of insurance companies and receive inbound calls from the providers Ensures assigned calls are worked towards resolution.
- Follow the basic rules as provided on the SOP.
- Develops foundational understanding of broader interdependencies across various processes.
- Assists in resolution of outstanding issues from previous transactions.
- Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday (US Shifts).
- Must be a Graduate (No Pursuing Candidate will be considered).
- Excellent communication skills.
- Knowledge of using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
* Interested candidates may share their resumes on - Manori.Sachdeva@nttdata.com *