NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED

NTT DATA Services II Hiring Customer Care

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Not Disclosed
0-4 Years Full Time
IN

Vacancy: Not Disclosed Posted: 8 months ago Applicants: 3
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Hi All,

NTT DATA Services is Hiring for Customer Care Collection (Inbound Voice Process) for Noida Location.

Both Freshers and Experienced candidates will be considered.

Job Title: Customer Care (Inbound Voice Process)

Shift: US Shift (Night Shift)

Work Location: Noida, sector 144 (Work from Office only).

Position's General Duties and Tasks

Job responsibility:

 

  • Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
  • Work on behalf of insurance companies and receive inbound calls from the providers Ensures assigned calls are worked towards resolution.
  • Follow the basic rules as provided on the SOP.
  • Develops foundational understanding of broader interdependencies across various processes.
  • Assists in resolution of outstanding issues from previous transactions.
  • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday (US Shifts).
  • Must be a Graduate (No Pursuing Candidate will be considered).
  • Excellent communication skills.
  • Knowledge of using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

* Interested candidates may share their resumes on - Manori.Sachdeva@nttdata.com *

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