Job
Description
Dear Candidate,
Build your career with the greatest brand!!!
We hiring Graduates, fresher or experienced candidates with Excellent Communication skills for the Technical Support_Voice process.
Designation: Technical Support Representative -Voice
CIK Telecom Centre Pvt. Ltd.
CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centers in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.
Roles & Responsibilities:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customers information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic troubleshooting, and more;
- Need to know only basic troubleshooting of Domestic routers, Mac ID, and windows.
- Knowledge about DNS, Basic network troubleshooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled callbacks to customers where necessary;
- Stay current with system information, changes, and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
Diploma or Bachelor's Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and being familiar with Modem/Router connections.
- Ability to read/speak/write English fluently and no accent issues for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network troubleshooting.
- Ability to empathize and professionally troubleshoot and resolve customer issues.
- Fast learner and always willing to follow up on the request from Management.
- Backgrounds of networking troubleshoot.
- Working experience in Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network systems/popular VOIP Systems Such as Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of headset and candidates should be open for the same.
Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.
Working Days- 5 days
Co. Website https://www.ciktel.com/AboutUs/Career
Requirements:
System configuration: Minimum 4 GB RAM with intel core processor.
Internet: Minimum 50 Mbps with the feasibility of Ethernet Cable.
Head Phone: USB headphones with MIC
Power back up / inverter.
Interested candidates can also contact HR Tanuja on 9599192458.
Regards
Soni Singh
Human Resource Executive
CIK Telecom