Job
Description
Roles and Responsibilities
- Expertise in maintaining high standards of customer service with quality & service norms to achieve customer satisfaction.
- Proficient in medical eligibility, clinical decisions and query handling and contribute to the overall PMP savings.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize/sustain quality levels.
- Contribute in New Migrations as per the business requirement
- Deliver in accordance with agreed key performance metrics of turnaround time, quality, productivity etc.
Education and Experience
- Qualification - MBBS and BHMS can apply only
- Exp - 0-3 yrs
Soft skills required
- Good communication and strong interpersonal skills.
- Highly organized, structured & proactive.
- Good inter-cultural skills & Exposure to global work environment.
- Good time management skills - meet tight timelines and manage adhoc deliverables, if any in line with AXA Culture.
Desired Candidate Profile
- Strong background in quantitative decision making, ability to drive business/operations metrics
- Metrics-driven. Able to translate strategy into measurable operational goals and objectives. Disciplined in assessing performance and addressing problems
Job Location & Shift
- Location - Bangalore & Pune
- Timings 1 PM to 9 30 PM
Interested candidate can share their updated cv on nithinkumar.du@axa-abs.co.in