Job
Description
Hi,
Please find below JD for respective positions.
Mandatory to be from Hotel/ Residential background only with good communication skills.
HELPDESK Executive:-
- Attend Helpdesk Calls or queries/complaints via the automation tools
- Polite and appropriate greetings to the used at the time of answering the call or talking to a residents in person
- Ensuring each call is picked within three rings and the request is completed in defined SLA/TAT
- Act as the first point of contact for service request calls & requisitions through data and voice support
- Ensure each request is properly recorded & promptly attended to within the TAT
- Ensure smooth coordination with the Technical and FM staff for timely completion of call
- Following up of each work request issued to and ensuring its closure.
- Feedback call to the resident to ensure that the work is completed as per their satisfaction level or not. Provide feedback to the requester on the status of their request
- Preparing the daily, weekly and monthly reports. All reports to be shared with the Concierge manager
- Responsible for a smooth handover and take over process from the shifts
- Notifying the management / client at site incase if any emergency
- Respond to emails in timely manner.
- Completion of all assigned work on time and accurately
Lobby assistant
- Responsible for maintaining the lobby and supervising the lobby HK boys/team
- Greeting the guests, assist them with their queries whenever asked.
- Proactively assisting the old, women and kids with the door, lifts etc.
- Polite self-introduction when meeting a new resident or welcoming a guest.
- Assist the guest with directions to the residents house or the lift or offer them a seat at the lobby lounge if the resident has asked them to wait.
- Responsible for overall management of lobbies in their shift.
- Ensuring that the lobbies are well maintained, clean, hygienic
- Maintain a daily report of each lobby
- Connect with resident whenever required.
- Maintaining the data related to the visitors moving in
- Maintaining notice boards at tower lobbies, updating them as and when required.
Gurgaon/Gurugram, Delhi / NCR