Job
Description
Roles and Responsibilities
- As part of the Documentation Team, the candidate will be responsible for all help content developed for our in-house product SMART by GEP.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Participate in documentation review processes for ensuring compliance to organizations quality standards.
- Write easy-to-understand instructions, guides, and text, online help and developer guides. Create tutorials to help end-users use a variety of applications.
- Revise, edit, or update instructions, technical information, and frequently asked questions as necessary.
Desired Candidate Profile
Primary Skills (Must Have)
- Should have experience of using tech writing tools like Madcap Flare.
- Experience of working with multimedia tools like Camtasia.
- Experience of working on end-user help content like User Guides, Online Help, Quick Reference Guides, Video Tutorials, preferably in the software product domain.
- Ability to work together with Product Management, Engineering and QA teams, to understand the product and its features.
- Ability to analyze existing and potential content, focusing on reuse and single sourcing opportunities.
- Ability to understand the need for end-user documentation and build manuals from scratch.
- Should be able to grasp complex workflows and processes and reproduce them in simple, clear, and concise language.
- Should possess excellent written and verbal communication skills.
Secondary Skills (Preferred)
- Ability to ideate innovative solutions for product documentation and take them to closure.
- Ability to work with templates and create templates, if need be.
- Experience with automating repetitive tasks.
- Experience in DITA in Technical Writing.
- Experience in creating walkthroughs and WalkMe type flows.
Behavioral Skills
- Team player
- Open to explore new ideas and tools
- Ability to problem-solve and work independently with minimal supervision
Interested candidates can share CV on charmi.joshi@gep.com