Job Description

APPLY : CLICK HERE 

• Location :

Jio Center Mumbai Ward A,B,C (1),Mumbai Ward A,B,C (1) - Ballard Estate,Maharashtra

• Job Responsibilities :
  1. Migration of free trial customers to paid customers through outbound
  calls
  2. Liaison with customer for upselling and cross selling
  3. Handle inbound customer queries and explain about the product and
  offer information
  4. Manage and resolve customer complaints
  5. Enter new customer information into the system and update existing
  customer information
  6. Identify and escalate priority issues
  7.Follow communication procedures, guidelines and document all call
  information according to standard operating procedures
• Education Requirement :
  10+2/Non technical Graduate
• Experience Requirement :
  6 - 12 Months
• Skills & Competencies :
  1. Knowledge in telesales
  2. Speak and write local language
  3. Verbal and listening skills
  4. Interpersonal Skills
  5. Attention to detail
  6. Result oriented
  7. Customer centricity