Job Description

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We are hiring for Customer Support role for international Voice process and technical support

Please find below Job Description:

Job Location: Pune and Bangalore

Qualification: Any Full time Graduates

Shifts: 24*7

Experience: 0 to 4 years

Required Skillset for Customer service:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
• Analytical problem solvers who will understand issues and to resolve customer issues.
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
• Being proactive and show the utmost respect for customer's time.
• Good time management, ensuring all contacts with customers add value.

For service desk:

• Excellent verbal and written communication skills CEFR :: B2, C1, C2.
• Work experience on Service Desk ( Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Work from Office is mandatory, No option of hybrid and WFH
• Flexibility to work in 24*7 Shifts is mandatory

Interested one can registered and shared profiles on neha.sharma95@infosys.com