Infosys BPM Pvt. Ltd.

Hiring going on customer service and service desk/technical support

Infosys BPM Pvt. Ltd.
Not Disclosed
0-1 Years Full Time
IN

Vacancy: Not Disclosed Posted: 8 months ago Applicants: 50
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Job Description

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We are hiring for Customer Support role for international Voice process and technical support

Please find below Job Description:

Job Location: Pune and Bangalore

Qualification: Any Full time Graduates

Shifts: 24*7

Experience: 0 to 4 years

Required Skillset for Customer service:

  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
  • Analytical problem solvers who will understand issues and to resolve customer issues.
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
  • Being proactive and show the utmost respect for customer's time.
  • Good time management, ensuring all contacts with customers add value.

For service desk:

 

  • Excellent verbal and written communication skills CEFR :: B2, C1, C2.
  • Work experience on Service Desk ( Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams
  • Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
  • Aware of current role SLA and Metrics handled
  • Work from Office is mandatory, No option of hybrid and WFH
  • Flexibility to work in 24*7 Shifts is mandatory

Interested one can registered and shared profiles on neha.sharma95@infosys.com

 

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