Job
Description
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately
Key criteria required:
• Communication skills
• Competent technical knowledge
• Ability to multitask
• Attention to detail
• Ability to honor deadlines
• A proactive approach to support
Key responsibilities include:
• Take ownership of customer issues
• Customer centric Attitude
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Document knowledge in the form of solution articles
• Master the use of a helpdesk software
Expertise : Desired experience in similar positions
Skills : Customer oriented behaviour.
Good Communication Skills.
Education : Graduate in any stream