Job Description

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Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading

telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline,

internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium

and large businesses; and have carved out a leadership position in the health, energy, finance and public

sector markets with innovative industry specific solutions.

Role Overview

We are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space.

It will be your job to quickly figure out what customers need and answer questions to help them complete purchases.

as well as learn more about products and services on behalf of the brands you work with.

If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!

Roles and Responsibilities

• Respond to customers needs via SMS/text on behalf of brands
• Drive new sales for brands by having engaging, high quality conversations
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests
• Build out customer knowledge bases to speed up and improve future replies
• Facilitate post purchase support for brands

Desired Candidate Profile

• Fully conversational written English proficiency
• Some type of customer service or customer experience preferred
• Strong communication skills
• Fast typing skills
• Strong command of grammar and syntax
• Adaptable to on the spot updates
• Strong research skills (finding information on websites quickly)
• Reliable internet connection
• Competitive and enjoys a fast-paced sales/customer service environment
• Enjoys a flexible working schedule

Interested candidate can send the CV on below email.

Contact Details

Sidra 8802054684