Job
Description
Responsibilities:
- Support adult learners through a variety of delivery formats on a shift-based schedule
Grading: Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios.
Technical Coaching: Provide in-demand support to technical questions and guidance requests that come to the Technical Coaching team through text and video in a timely manner. This team also provides the Teaching Assistant support for immersive programs.
- Hit key performance metrics in order to meet customer SLAs
- Maintain understanding of discipline industry best practices as well as internal curriculum and assignments
- Respond to student inquiries in a timely fashion with empathy for the learner
- Additional tasks as assigned by manager; may include curriculum maintenance or quality assurance tasks
- Share feedback and report any platform or curriculum issues to lead/manager
Requirements :
- Subject expertise in one or more of Thinkfuls discipline offerings (discipline specific proficiencies and relative year’s experience listed below)
- Strong organizational and time-management skills
- Ability to explain complicated topics clearly and without jargon
- Strong verbal and written communication skills
- Strong English proficiency, both written and verbal
- Empathy for new learners, a desire to constantly learn and a passion for education
- Highly coachable, display genuine student advocacy, and are comfortable working in a complex,rapidly changing environment
- Willingness to work in rotational shifts and week-offs as per business requirements
Technical Skillsets Required :
- 2+ years relevant professional work experience
- Proficiency with front-end technologies (HTML, CSS, JavaScript, jQuery)
- Node.JS and React.JS at an industry level; full MERN stack proficiency a plus