Job Description

• Operate telephone switchboard station
• Respond to and resolve guest requests, including wake-up call requests
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks
• Process all payment types such as room charges, cash, checks, debit, or credit
• Count and secure bank
• Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date
• Print and fold folios and ensure that they are placed under each guest room door the night before check-out
• Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information
• Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees
• Read and visually verify information in a variety of formats (e
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Skills Required: Communication Skills