Job
Description
Roles and Responsibilities
- Attend to calls received by Mpower The centre on all concerned contacts including telephone and e-mail; address queries, redirect to internal team as may be needed.
- Conversion of lead received via calls or any other marketing initiative into new clients sessions, required to complete target on a monthly/quarterly/ yearly basis.
- Welcome & greet clients, guests and service providers at the centre to make them feel at comfort and redirect to a concerned professional/ room as may be directed by Manager Operations or therapists.
- Track & maintain records system for in-coming and out-going correspondences, documents, and centre records (Courier, Office Equipment Service Maintenance, etc.)
- Coordinate with staff, therapists and clients for scheduling & ensuring on time scheduling of appointments.
- Provide, track and maintain office stationery, business cards, pantry supplies etc. to be reviewed by Manager Operations.
- Maintain a database of contacts including internal team members, external vendors pertaining to administration, facilities, security and housekeeping. Also maintain records of people who visit the centre be it for the purpose of inquiry, collaboration etc.
- Collaborate with respective teams for logistics support for MPower events.
- Manage the housekeeping staff & ensure day to day arrangements & functioning of all housekeeping & office staff.
- To analyse data and prepare reports with accuracy as and when required.
- Manage & maintain records of petty cash.
- Accurately share Cash/ Credit card billing and discount information (if any) with clients & achieve high levels of client satisfaction at each interaction.
- To ensure timely invoice generation with accuracy. To ensure timely submission of deposited cash/ cheque/drafts/credit slips to Finance.
- Track and maintain payment records as per processes of Finance & Accounts for information to be provided in a timely and accurate manner.
- Comply with client confidentiality policy and maintain case related & other administrative records as per company policy and filing requirements.
- Collecting clients feedback.
Desired Candidate Profile
- Knowledge of MS Office (Excel) & Tally.
- Working knowledge of a POS system.
- Ability to collaborate & work with multiple stakeholders.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong ethics and reliability.
- Ready to work in shift duty pattern ( Morning and Evening)
Perks and Benefits
This is full time opening with perks like Mediclaim/insurance for self & family. Retirement benefits like PF & Gratuity are covered. Paid leaves as per company policy will be applicable.