Siemens limited

Engineer - Product Technical Support

Siemens limited
Not Disclosed
0-3 Years Full Time
IN

Vacancy: Not Disclosed Posted: 5 months ago Applicants: 3
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Job Description

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Being adept in driving resolution of customer issues and bug fixes,acting as customer advocate while adhering to support service standards and inorder to support of Product to the internal and external customers.

Perform technical coordination/review with client to ensure riskidentification and to support the initiation of risk mitigation by ProjectManager and all relevant project stakeholders.

Be on-call on a weekly rotation basis throughout the year to help enable24x7 global support.

Escalate and log defects for more advanced customer issues toDevelopment or Product Management teams when necessary.

Ensure that SLAs of assigned customer reported issues are met within TAT

Actively participate in team and departmental meetings by providingfeedback on current day-to-day activity and recommendations for improvement.

 

Use your skills to move the world forward!

 

We need a graduate - BE in Computer Science or equivalent with 0 to 3years of experience in a level 1 customer support or delivery service team fora high-tech company.

Strong problem solving and software troubleshooting skills.

Working knowledge of UNIX environment with good understanding of ShellScripting

Technical troubleshooting skills of large RDBMS like Oracle with soundknowledge of SQL

Knowledge and troubleshooting experience of core Java and XML standardsto support complex enterprise software.

Knowledge of basic networking concepts like WWW, FTP, TELNET, SSH, etc.

Knowledge of web-enabled support tools like SOAP UI

Ability to effectively communicate technical issues, prioritize them andenjoy working with customers.

Apache Tomcat Administration skills or Administration of other webapplications

Excellent people and communication skills

Impeccable English speaking and writing skills.

Excellent interpersonal skills and should be an active listener and learner.

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