Job Description

• Installation, managing and troubleshooting Windows Servers, Desktops, Laptops and Mac laptops
• Installation and troubleshooting of Windows operating system issues.
• Installation and management of client required software and provide support for the same locally and remotely.
• Installation of MS office 2016 and configuring outlook on windows and Mac desktop and la
• Knowledge of windows AD server and DHCP, DNS and WSUS servers.
• Knowledge of MS Exchange Server administration, and office 365.
• Windows Active Directory user and group creation, and mailbox creation.
• Installation, administration of corporate Endpoint Security Solution. (MacAfee)
• Knowledge of LAN, WAN and Network Switches. (Layer 3 and Layer 2).
• Basic troubleshooting Knowledge
• Knowledge of troubleshooting Hardware/Network/Application related issues locally and remotely.
• Installation, administration network printers.
• Services desk call resolution within agreed SLAs
• Knowledge of virtualization Microsoft Hyper-V
• Knowledge of helpdesk ticketing system.
• Strong communication skill to interact with global IT team for support.

Requirements

• Bachelor s degree in computer science.
• Technical Certification: MCSA 2016 is mandatory

Role : Customer Support Engineer/Technician

Industry Type : Legal

Functional Area : IT Hardware, Technical Support, Telecom Engineering

Employment Type : Full Time, Permanent

Role Category : Technical Support

Skills Required: MS Office,Technical support,IT Hardware,Legal,Telecom Engineering,Customer Support Engineer,Technician