Job
Description
Greetings from CBSI India Pvt Ltd.
We have an urgent Hiring for our client - Infosys Bpm Ltd.
positions of - Service Desk/Customer Support at Bangalore ,Pune.
(WALK IN INTERVIEW)
*1)Position: Customer support/Process Executive
Roles & Responsibilities:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale - CEFR :: B1, C1, C2
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Job Location : Pune and Bangalore.(Work from Office)
- Qualification : Customer support- Full time Graduates
- Shifts : 24*7
- Experience : Freshers
- PAYROLL OF DIRECT INFOSYS -PERMANANT
*******
*2)Position: Service Desk/Senior Technical Process Executive
Role & Responsibilities:
- Excellent communication skills CEFR :: B1, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- 24*7 Shifts is mandatory.
- Job Location : Pune and Bangalore.(Work from Office)
- Qualification : Service Desk - Full time Graduates
- Shifts : 24*7
- Experience : Fresher Can apply, 1+ Years
- PAYROLL OF DIRECT INFOSYS -PERMANANT
Interested candidates can share there resume on E-mail: Sagar.Avhad@cbsiglobal.com
*Any query call- 7218586231.
(PLEASE READ JD CAREFULLY,/ IMMEDIATE JOINER CAN APPLY/FACE TO INTERVIEW)