Job Description

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level : 12
• Work Experience : 1-2.5 years
• Work location : Hyderabad
• Must Have Skills : Customer Service Operations
• Good To Have Skills : Customer Service Technology Support
• Job Requirements :
  • Key Responsibilities : 1Taking ownership of customer reported issues solving their problems by providing resolution2Researching, diagnosing, identifying solutions to resolve system/application issues3Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams4Installing, configuring, troubleshooting System OS issues and various applications5Should possess ability to learn work on changing emerging technologies
  • Technical Experience : 1Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc2Ensure proper closure/resolution for all the issues3Document technical issues in the knowledge database4Certification in new technologies like Azure, ITIL, AWS will be added advantage5Keep track of users system issues until resolved by adhering to the SLA
  • Professional Attributes : 1Good technical skills should possess with current technology2Good communication skills both written verbal3Should be a Tech-Savviness4Flexible to work in all shift under pressure situations5Good analytical skill
  • Educational Qualification : Diploma/BE in computer technology- Should be completed 15 years full time education

Skills Required: Analytical, Consulting