Firstsource Solutions Limited

Customer Service Associate

Firstsource Solutions Limited
150000 - 200000 P.A.
0-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 2
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Job Description

Eligibility Criteria -

  • Should be minimum 10th pass
  • Should have excellent communication skills (Verbal & Written)
  • Should be okay with Work from Office - Bangalore
  • Should be comfortable with UK rotational shifts and rotational offs

Firstsource is hiring for Customer Service Associates for International Voice Process!

Role and Responsibilities -

  • Responds to queries from customer through chat to answer queries / inquiries, provide information

and handle complaints regarding the organizations products or services.

  • Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.
  • Update account information and performs general maintenance upon customers request.
  • Understands customers latent needs and maximizes opportunities to promote relevant products and services.
  • Guides the customer to relevant web pages in the client website that offer the information they seek,

if appropriate.

  • Exhibits promptness and politeness using the appropriate language while answering customer queries.
  • Target Oriented - Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards.
  • Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional customer service
  • Maintains data confidentiality and adheres to information security and compliance norms laid out.

Key Performance Indicators

  • Average Response Time
  • First Call Resolution
  • Customer Satisfaction
  • Net Promoter Score

Please share your resumes at

For queries, contact - Poushali Nandi (8348650044)

You can also walk in to office between 11 AM - 4 PM everyday, for interviews, please carry a copy of your resume and write "POUSHALI" on it.

Address - 3rd floor, Recruitment Center, 4th Campus 5A/B, Pritech II SEZ, RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

Skills Required: Communication Skills, Customer Satisfaction