Job
Description
Eligibility Criteria -
- Should be minimum 10th pass
- Should have excellent communication skills (Verbal & Written)
- Should be okay with Work from Office - Bangalore
- Should be comfortable with UK rotational shifts and rotational offs
Firstsource is hiring for Customer Service Associates for International Voice Process!
Role and Responsibilities -
- Responds to queries from customer through chat to answer queries / inquiries, provide information
and handle complaints regarding the organizations products or services.
- Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.
- Update account information and performs general maintenance upon customers request.
- Understands customers latent needs and maximizes opportunities to promote relevant products and services.
- Guides the customer to relevant web pages in the client website that offer the information they seek,
if appropriate.
- Exhibits promptness and politeness using the appropriate language while answering customer queries.
- Target Oriented - Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards.
- Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional customer service
- Maintains data confidentiality and adheres to information security and compliance norms laid out.
Key Performance Indicators
- Average Response Time
- First Call Resolution
- Customer Satisfaction
- Net Promoter Score
Please share your resumes at Poushali.Nandi@sourcepointmortgage.com
For queries, contact - Poushali Nandi (8348650044)
You can also walk in to office between 11 AM - 4 PM everyday, for interviews, please carry a copy of your resume and write "POUSHALI" on it.
Address - 3rd floor, Recruitment Center, 4th Campus 5A/B, Pritech II SEZ, RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103