TATA Communications

Customer care Executive

TATA Communications
3,00,000 - 4,00,000 P.A.
2-3 Years Full Time
Jamshedpur, Jharkhand, IN

Vacancy: 6 Posted: 3 years ago Applicants: 19
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Job Description

Person must have knowledge in OSP back ground. • Manage assets, materials and contracts for the core maintenance point • Monitor performance of fiber network against defined SLAs • Support O&M of OSP,ISP & infra and access electronics against defined SLAs • Provide details of fiber spans for inter, intra and access network • Coordinate with network operations center for issue resolution • Ensure sufficient material in warehouse for fiber operation • Drive and monitor the KPI achievements • Ensure implementation of quality, health, safety, environment and fire policies • Maintain quality of fiber network and insure quality of work during fault restoration • Person must have good coordinating skills with authority on field. • Person should capable to manage the patrolling and FRT's team on field. 
Person must have knowledge in OSP back ground. • Manage assets, materials and contracts for the core maintenance point • Monitor performance of fiber network against defined SLAs • Support O&M of OSP,ISP & infra and access electronics against defined SLAs • Provide details of fiber spans for inter, intra and access network • Coordinate with network operations center for issue resolution • Ensure sufficient material in warehouse for fiber operation • Drive and monitor the KPI achievements • Ensure implementation of quality, health, safety, environment and fire policies • Maintain quality of fiber network and insure quality of work during fault restoration • Person must have good coordinating skills with authority on field. • Person should capable to manage the patrolling and FRT's team on field.

Skills Required: Communication Skills,English Fluency


Other Requirements :

Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters 
 


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