Job
Description
Job Title: Customer Care Executive
Work Location: Sector 126, Noida
Work Timings: Rotational Shifts, Person should be comfortable for Australian, Indian, UK & US Shifts
(Night shifts will be work from home)
Desired Experience: Upto 3 years, Freshers with excellent comm. skills are also welcome
No. of days working: 6 (Saturday shall be work from Home)
Company Website: www.fci-ccm.com www.smartbox.in
Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English.
Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolve
complaints and provide information. Additionally, candidate will be responsible for making outbound calls to explain
the customers about the Smart box Lockers Concept.
Roles and Responsibilities:
• Answer calls professionally to provide information about customer orders and services or obtain details of
complaints.
• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
• Follow up to ensure that appreciate actions were taken on customers requests.
• Refer unresolved customer complaints or requests to designated departments for further investigations.
Desired Candidate profile:
• Strong Communication Skills
• Ability to listen with active problem-solving skills
• Good interpersonal skills • Ability to handle pressure
• Good knowledge of MS-Excel
• Must be flexible to work in different time zones in accordance with business requirements
Experience:
1) Upto 3 years
2) Freshers with excellent communication skills are also Welcome
Benefits to work with FCI:
• Company Paid Lunch
• Medical Insurance for family
• Accidental Insurance
• Life Insurance