Job Title: Customer Care ExecutiveWork Location: Sector 126, NoidaWork Timings: Rotational Shifts, Person should be comfortable for Australian, Indian, UK & US Shifts(Night shifts will be work from home)Desired Experience: Upto 3 years, Freshers with excellent comm. skills are also welcomeNo. of days working: 6 (Saturday shall be work from Home)Company Website: www.fci-ccm.com www.smartbox.inBroad Function: We are looking for a seasoned Customer Care Executive with excellent command over English.Person shall be responsible to answer incoming calls from customers for various reasons- answer inquiries, resolvecomplaints and provide information. Additionally, candidate will be responsible for making outbound calls to explainthe customers about the Smart box Lockers Concept.Roles and Responsibilities:• Answer calls professionally to provide information about customer orders and services or obtain details ofcomplaints.• Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.• Follow up to ensure that appreciate actions were taken on customers requests.• Refer unresolved customer complaints or requests to designated departments for further investigations.Desired Candidate profile:• Strong Communication Skills• Ability to listen with active problem-solving skills• Good interpersonal skills • Ability to handle pressure• Good knowledge of MS-Excel• Must be flexible to work in different time zones in accordance with business requirementsExperience:1) Upto 3 years2) Freshers with excellent communication skills are also WelcomeBenefits to work with FCI:• Company Paid Lunch• Medical Insurance for family• Accidental Insurance• Life Insurance
Skills Required: Customer Careout, Bound Calling, Voice Process
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