Shoppers Stop Ltd

Customer Care Associate (Ranchi)

Shoppers Stop Ltd
Not Disclosed
0-2 Years Full Time
Ranchi, Jharkhand, IN

Vacancy: 1 Posted: 3 years ago Applicants: 23
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Job Description

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  • Ensuring maximum conversion of walk in by attending each and every customer.
  • Assisting the customers by understanding their needs and closing the sale accordingly.
  • Increasing the ticket size by Cross selling and Up-selling.
  • Planning and striving to achieve the sales target of the assigned section.
  • Taking active feedback from customers through suggestions forms, tablets.
  • Educating customers about the First Citizen Program and ensuring maximum conversions.
  • Educating customers on the mobile app and ensuring maximum downloads.
  • Educating the customers on the new promotions & offers.
  • To ensure timely closures of all processes related to inventory management and control.
  • To receive stocks on floor and display them as per VM norms.
  • To maintain the display, ensure proper ironing, folding, piling, colour blocking etc. as per VM norms.
  • To ensure cleanliness and upkeep of the assigned section.
  • Customers and ensure excellent customer service.
  • Ensuring safety of merchandising through 100% tagging.
  • Cashiering/billing as per the billing process.
  • Attend training as per the training schedule and complete all online certifications as per timeline

Skills Required: Sales, customer Service,Inventory Management