Job
Description
Content Support Executive
You will be responsible for analyzing and reviewing user profiles, videos, pictures, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
Maintain database of content with chapters, problems of the newly arrived books and sets a platform for all internal departments to access books and questions to author solutions, that gets published on Chegg website for all the students over the globe.
Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
Basic Qualifications
Graduate in any stream
Minimum of 1 year of experience in a professional setting
Ability to work on holidays and weekends, including rotating shifts
Preferred Skills / Experience
Excellent communication (verbal and written) and interpersonal skills
Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
Quicker learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail, results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities