Chegg India Pvt. Ltd

Content Support Executive

Chegg India Pvt. Ltd
Not Disclosed
0-2 Years Full Time
Delhi, Delhi, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 9
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Job Description

Content Support Executive

You will be responsible for analyzing and reviewing user profiles, videos, pictures, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Maintain database of content with chapters, problems of the newly arrived books and sets a platform for all internal departments to access books and questions to author solutions, that gets published on Chegg website for all the students over the globe.

Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality

Respond to user inquiries with high quality, speed, empathy, and accuracy

Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures

Fulfill base productivity and quality requirements

Basic Qualifications

Graduate in any stream

Minimum of 1 year of experience in a professional setting

Ability to work on holidays and weekends, including rotating shifts

Preferred Skills / Experience

Excellent communication (verbal and written) and interpersonal skills

Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint

Quicker learner and adaptable to learn new processes, concepts, and skills

Excellent organizational and time management skills

Strong attention to detail, results-oriented, self-directed, and inquisitive

Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

Skills Required: Communication Skills,MS Excel