Job Description

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Fields calls and respond to alerts. Addresses technical problems by following defined procedures.

Monitors applications and respond to incidents.Perform routine health checks and validations after changes or significant incidents.Follows defined procedures for incident resolution. Escalate to second level application or infrastructure support for new or high priority incidents.Identify opportunities to automate manual processes.Contributes to the achievement of team objectives

MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS

Bachelors degree in computer science or a related discipline, or equivalent work experience required0-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.