Hinduja Global Solutions Limited

Associate - Operations To Be based at Vashi(Navi Mumbai)

Hinduja Global Solutions Limited
50000 - 250000 P.A.
0-4 Years Full Time
Navi Mumbai, Maharashtra, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 1
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Job Description

The Query Management team is accountable for the Inbound/Outbound calls and e-mail support to resolve client employee issues.

Job Title Associate Query Management / Service desk

Level Associate/ Senior Associate

Department Payroll Operations

Experience 0 - 4 years work experience preferred including prior Shared Services / BPO and / or HR Operations experience

Location Vashi, Navi Mumbai

Qualification Graduate/ Post Graduate

Primary Responsibility

• Responding to queries via QRMS tool, email, or phone.

• Properly escalating unresolved queries to the next level of support.

• Tracking, routing and redirecting problems to correct resources.

• To provide answers confidently based on data and understanding of policy and process • Your primary interaction is within your team and your Immediate Reporting Manager

Required Skills/Abilities:

• Basic Knowledge of Income Tax, Statutory Compliance and Indian Payroll.

• Concise communication over email, phone, and in-person

• Proficient with Microsoft Office Suite including Outlook, Word and Excel.

• Pro-active and always pay attention to detail – this is critical when it comes to huge volume of transactions to be processed

• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and client requirements

• May need to work on extra hours in case of special Client requirements

• Ability to perform under pressure

• Agility for quick learning

• Ability to work well in a team

• Commitment to quality

Skills Required: Inbound, Email Support, Outbound Calling