Job Description

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• Should adhere to the set SLA s and ensure delivery within the agreed timelines.
• Should handle all credit check request/ alerts and Fax instructions within agreed cut-offs.
• Should handle all Fircosoft, SR16, Actimise SATURN and USD control instructions.
• Should be a good team player and work closely with all team members
• Should work towards error free processing and cost minimization for the team.
• Should be willing to work under extreme pressure and for extended hours, if job demands
• Dealing with the various internal and external stakeholders effectively and efficiently.
• Carrying out various identification checks to comply with anti-money-laundering regulations and prevent fraud
• Answering client account manager, other internal department queries and handling telephone calls concerning risk-monitoring queries.
• Ensure all the queries handled with utmost care without errors/mistakes and within the TAT.
• Prioritize the work and perform the same with due diligence.
• Taking corrective measures/action in consultation with the Assistant Manager/Manager.
• Escalate unresolved open items to Assistant Manager/Manager notice.
• Maintain Communication Channels with internal peer groups.
• Participate in Cross Training and ensure the Knowledge transfer between the team and three processes.
• Participate in Brain Storming Sessions and share the best practices and ideas with the peer groups and team members.
• Should work closely with all internal departments to resolve conflicts
• Knowledge on compliance laws and swift message types would be an added advantage.

Contributing Responsibilities

• Knowledge on sectoral sanctions targets (i.e SSI s) or other sanction targets, OFAC EU norms and MSC s.
• Participate in Cross Training sessions
• Should be a good team player and work closely with all team members

Technical Behavioral Competencies

• Good typing skills
• Good knowledge of MS Office and MS Windows
• Good Communication skills
• Working collectively
• Values and attitude
• Integrity, Trust and Fairness
• Commitment and focus
• Interpersonal skills
• Innovation and Initiative
• Flexibility Adaptability

Specific Qualifications (if required)

• Investigate and assign client instructions within the respective deadlines.
• Ability to interact with both internal and external clients to resolve issues and queries.
• Query resolution in accordance with time frames set out in Client SLA s
• To be based in Chennai and prepared to travel as and when required.
• Investigate accurately payment instructions and client investigations within respective deadlines.
• Ability to interact with both internal and external clients to resolve issues and queries.
• Query resolution in accordance with time frames set out in Client SLA s
• To Process swifts / client queries in a timely basis.
• To be based in Chennai and prepared to travel as required

Skills Referential

Behavioural Skills :

• Ability to deliver / Results driven
• Client focused
• Attention to detail / rigor
• Client focused

Transversal Skills:

• Analytical Ability
• Ability to understand, explain and support change
• Ability to develop others improve their skills
• Ability to develop and leverage networks
• Ability to develop others improve their skills

Skills Required: Workflow, Windows, MS Office