Job Description

Customer Service Consultants in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Role : Associate/Senior Associate -(NonTechnical)

Industry Type : IT-Software, Software Services

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type : Full Time, Permanent

Role Category : Voice

Skills Required: MS Excel,MS Office,BPO,Finance, customer Service,CRM,Talent Acquistion,OPERATIONS,KPO,ITES,It Software,Associate,LPO,Software Services,Senior Associate -(NonTechnical),Recruitment,