Job
Description
Roles and Responsibilities
1. To review documents as per the project protocol.
2. To ensure quality and productivity scores as per the set parameters.
3. To create decision logs for the projects.
3. Participate in client calls, when asked/required
4. Managing project updates
5. Assist in training team on project protocols and Decision Log updates
Desired Candidate Profile
Understanding of and adherence to confidentiality and ISMS protocols
Basic proficiency in the following MS office skills Outlook, Excel, Word, Power Point
Willingness to stretch and work on weekends to meet client deadlines
Graduation(Any Discipline)
Immediate Joiners would be preferred
Competencies Required :
Adaptability:
Openness to new ideas and ability to understand other's points of view and adjusts his/her own approach accordingly.
Exhibit necessary attributes of confidence, tolerance, empathy, optimism and respect for others in times of change.
Communication skills:
Ability to effectively put across the information in the manner that is easy to understand.
Ability to retain the information and grasp the feedback.
Team player:
Ability to support the team by taking ownership, supporting and appreciating performance.
Ability to build professional relationship with peers, supervisor and client face.
Time management & Schedule adherence:
Establishing a course of action for self to accomplish specific goals within the identified timelines.
Capabilities of goal setting, planning, prioritizing, decision-making, delegating and scheduling.
Business improvement & initiatives:
Ability to view problems as challenges for generating new ideas.
Ability to apply continuous improvement principles for process improvement
Business Reporting Skills:
Possess excellent business writing skills for effective email writing and reporting.
Understanding of MS office skills and familiarity with the internet to cover basic jobs requirements
Internal /Client SLAs & Metrics :
Ability to meet client SLAs and Metrics.
Ability to continuously improve processes and systems.
Analytical thinking & decision making: Ability to use analytical techniques for comparing alternative solutions.
Ability to reason effectively and consistently
Customer orientation:
Understanding client needs and when required remaining available or spends extra time with the client, especially when the client is going through a critical period.
Gurgaon/Gurugram