Job Listings
Showing 1–6 of 9 jobs
Relationship Manager - Phone Banking
ICICI Bank
Relationship Manager - Phone Banking The Relationship Manager is responsible for anchoring the banking solutions for the customers through a 360-degree approach. The role involves managing a portfolio of customers and ensuring service excellence while driving business growth. Key Responsibilities: Customer Engagement: Manage and strengthen relationships with a mapped portfolio of customers through phone banking channels. 360-Degree Banking: Provide end-to-end financial solutions, including Savings Accounts, Fixed Deposits, Insurance, and Loan products. Revenue Generation: Achieve sales targets by cross-selling and up-selling relevant banking products to existing customers. Portfolio Management: Analyse customer needs and offer personalized financial advice to increase the "wallet share" (total investment with the bank). Service Excellence: Resolve customer queries and grievances promptly to ensure high levels of customer satisfaction (NPS). Compliance: Ensure all transactions and interactions adhere to the bank’s internal policies and RBI regulatory guidelines.
Data Analyst
ICICI Bank
Job Description Data Science and Analytics The Data Science and Analytics team at ICICI Bank is responsible for providing analytical support to various business units. The team identifies opportunities for business growth, improves marketing efficiencies, and manages risks through data-driven insights. Key Responsibilities: Conduct deep-dive analysis of existing portfolios to identify lead generation opportunities and optimize pricing strategies. Build and maintain predictive models for risk assessment, customer behavior, and marketing campaign effectiveness. Provide actionable analytical insights to marketing teams to increase campaign efficiency and customer acquisition. Utilize SQL and Python/R to extract, clean, and analyze large datasets from various banking systems. Design and automate dashboards to track key business metrics and performance indicators for senior management. Work closely with product and risk teams to translate business problems into technical analytical solutions. Requirements Education: Full-time B.E./B.Tech or MCA from a recognized university. Experience: 1 to 6 years of experience in data analytics, preferably within the banking or financial services sector.
MyHR Live Support Advisor [S]
Amazon India
Role: HR Contact Centre Professional (MyHR Live Support) Key Responsibilities: Live Support: Handle high-volume phone calls and chats to assist Amazonians globally with HR needs (Benefits, Pay, Relocation, Time-off). Problem Solving: Use critical thinking and knowledge base articles to resolve inquiries holistically and escalate complex cases. Customer Obsession: Build trust through empathetic, personalized conversations and adjust resolution plans in real-time. Performance Metrics: Maintain high standards for contact handling time (AHT), first-contact resolution (FCR), and CSAT scores. Operations: Adhere to 24/7 rotational shifts and strict schedules to support a global workforce. Nature of Business: HR Shared Services / ITES. Education: Bachelors/Masters ( B.Tech, BBA, MBA, etc ) Short Description About Company Amazon’s MyHR Live Support is a state-of-the-art global contact centre dedicated to caring for 1.5 million Amazonians. We provide best-in-class HR support across the globe, specializing in complex topics like benefits, bereavement, and compensation, ensuring every employee interaction reflects Amazon's mission to be Earth's Best Employer.
Case Mgr (CRT) [S]
Amazon India
This is a contractual role At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned
EHS Officer (construction, power infrastructure or renewable energy)
Desire Consultancy Service
Min 2+ yrs of direct & hands-on exp as an HSE Officer specifically within the construction, power, infrastructure, or renewable energy (solar/wind) sector. compliance with all statutory regulation during the construction & solar & wind power project.
Head Business Development Civil Construction & Infra Industry
Teemage Precast
1. Lead and manage business development activities and strategies. 2. Develop and implement business plans and objectives. 3. Monitor and analyze market trends and opportunities. 4. Build and maintain relationships with key stakeholders. 5. Ensure compliance with business development regulations and standards.