Case Mgr (CRT) [S]
Amazon India
Job Description
This is a contractual role
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities:
• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
• Critically assess and adjust the case management plan to an employee’s changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
• Identify and solve problems that may arise, sometimes with limited information
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
• Communicate regular updates to employees and stakeholders both verbally and in writing
• Ensure compliance with standard work, federal/state regulations, and company policy
• Maintain system records to ensure accurate and timely information/documentation
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Other duties as assigned
Additional Information
Basic Qualifications
- Bachelor's degree or equivalent
- 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field
- Intermediate proficiency in MS Word, Excel and Outlook
Preferred Qualifications
- Master's degree
- Experience handling confidential information
- Experience with process improvement and stakeholder management
- Experience and knowledge in Six Sigma belts and process improvement initiatives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Amazon India
No description available.
Other Jobs You May Like
Amazon India
AI Benchmarking Specialist, SFIX
The Seller AI team within International Seller Services organization is focused on helping sellers with the right set of Gen-AI/LLM powered tools and agentic solutions that can enable them to accelerate business growth on Amazon. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior seller experience to our sellers worldwide. The AI Benchmarking Associate supports the evaluation of AI systems by designing and executing benchmarking and audit activities to assess model quality, compliance, robustness, and fairness. The role combines elements of AI auditing, quality assurance, and traditional audit-style documentation and stakeholder communication. By joining us, you will play a pivotal role in shaping the future of selling on Amazon for sellers worldwide. Key job responsibilities Key job responsibilities As part of your role, you will have the opportunity to, • Assist in planning and executing benchmarking exercises for AI models, including defining test plans, metrics, and acceptance criteria across accuracy, robustness, bias, and reliability • Support content accuracy, relevancy, and privacy checks by reviewing datasets, model outputs, and data handling practices, escalating potential regulatory risks. • Validate data based on specific annotation guidelines, ensuring the accuracy and quality of the collected information • Prepare clear audit and benchmarking reports, including error ratings, root-cause analysis, and recommendations, and contribute to presentations for senior stakeholders Maintain organized audit documentation, evidence, and benchmarking datasets to support internal review • You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation • You will strive to enhance the productivity and effectiveness of the data generation by contributing to the development and continuous improvement of AI audit methodologies, checklists, and test frameworks as regulations and best practices evolve We are open to hiring candidates to work out of the following location: Bengaluru, Karnataka, IND
View Details