MAX HEALTHCARE INSTITUTE Ltd

Walkin | Hiring Digital sales Call center exec at Max Healthcare Noida

MAX HEALTHCARE INSTITUTE Ltd
325000 - 400000 P.A.
1-5 Years Full Time
Noida, Uttar Pradesh, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 1
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Job Description

Greetings!

Check out this opportunity at max healthcare - one of the leading healthcare chains in India.

We are looking for a contact center and digital sales professional like you for one of the positions in corporate office Noida.

This opportunity will offer you in depth industry knowledge.

Budget 3 to 4 Lakh per annum

If you feel this position excites you then please feel free to walkin at below address tomorrow, from 10 AM till 5 PM.

Address is Regus - Noida, SB Tower SB Tower 5th Floor, Sector 16A, Noida, Uttar Pradesh 201309

Meeting with Mr. Amit Dhyani.

Job Purpose:

  • To ensure seamless service delivery & customer delight on calls & chat both.

Key Responsibilities:

Digital Sales Team KRAs

Salesforce:-

  • Entering correct patient information into the Salesforce tool.
  • To ensure all the required fields are duly filed in SF & timely reminders are set on it.
  • Ensure on-time submission of MAX ID in SF.

Process:-

  • Ensuring complete patient satisfaction and assisting them with issues/concerns related to their health.
  • Timely follow Up with Patient for Reports & other required details.
  • Communicating with Hospital/Unit Spocs regarding patients treatment plan and medical queries.
  • Regular follow up with Unit Spocs & Doctors for early revert of a query.
  • Escalation Matrix to be followed in every case required.
  • TAT needs to be followed for every process i.e. For Chat Within 5 seconds chat needs to be picked, For Lead – Within 5 Minutes action needs to be taken, For inbound Call - 3 seconds to pick the call.
  • Serving as a backup whenever process demands.

Quality:-

  • Need to follow all the quality parameters mentioned for the process.
  • Stay up to date with the latest information related to Treatment cost, Unit Point of Contacts, Packages Details etc.

The roles and responsibilities of executive Supply chain procurement & vendor management are along the similar lines, but not limited to these.

Regards,

Sujeet

Skills Required: Patient Care, Patient Relations


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