Cognizant

WALK-IN || HIRING FOR CUSTOMER CARE EXECUTIVE FOR DOMESTIC PROCESS

Cognizant
Not Disclosed
0-1 Years Full Time
IN
  

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 46
Share via

Walkin Details

19-12-2021 - 19-01-2022


Job Description

Roles and Responsibilities

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.

Minimum Qualification Criteria:-
1. Graduate
2. Fresher/ Minimum 6 months BPO experience
3. Agent should be flexible to work in 24/7 Environment.

Desirable qualifications:
1. Excellent Communication skills (Written/Verbal) is the foremost priority.
2. Good customer service skills & should display good analytical abilities
3. Prior experience in BPO voice process is a must.

Job Responsibilities:
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customers confidential information is properly protected and only used for official purposes.

7. Upsell/Sell product and services; place customer orders in computer system

8. Provide customers with product and service information

9. Transfer customer calls to appropriate staff (as and when asked for)

10. Identify, research, and resolve customer issues using the computer system and applications

11. Follow-up on customer inquiries, if not immediately resolved.

12. Recognize, document and alert the supervisor of trends in customer calls.

To schedule your interview call at below given contact

Contact Person in HR :-

kuldeep singh - 98765430**

Address-

Building No-10 Sea view Developers Ltd Plot No-20 & 21 INFOSPACE, Sector 135, Bajidpur, Uttar Pradesh 201304

Carry your resume and copy of Aadhar card.
Noida, Ghaziabad, New Delhi, Faridabad, Gurgaon/Gurugram, Delhi / NCR

Skills Required: BPO,Domestic BPO

NOTE: DUE TO COVID MAY BE OUR SERVICES GETTING DOWN PLEASE CONTACT BEFORE ARRIVING 

 


 

JOBS BY CATEGORY