Concentrix

Walk-in Drive(22nd & 23rd Sept) - Jr. Customer Service Representative

Concentrix
100000 - 200000 P.A.
0-2 Years Full Time
Telangana, IN

Vacancy: Not Disclosed Posted: 4 months ago Applicants: 1
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Job Description

Job Title: Jr CSR(6months to 1.6Yrs); Preferably International customers/clients handling experience.

Education: B.Com/M.Com/MBA

Job Location: Uppal - NSL Arena SEZ@Hyderabad

Must be Good Communication skills

The below are the JD Details:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively
  • Time to time assigned tasks based on the department need.
  • Ability to interpret data, perform analysis and suggest solutions for smooth functionality.
  • managing customer escalations and complaints
  • support and cooperation with other service desks across process
  • perform tasks assigned by a supervisor

Skills Required: Customer Service, Customer Support, Customer Handling


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