Job
Description
Job Title: Jr CSR(6months to 1.6Yrs); Preferably International customers/clients handling experience.
Education: B.Com/M.Com/MBA
Job Location: Uppal - NSL Arena SEZ@Hyderabad
Must be Good Communication skills
The below are the JD Details:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively
- Time to time assigned tasks based on the department need.
- Ability to interpret data, perform analysis and suggest solutions for smooth functionality.
- managing customer escalations and complaints
- support and cooperation with other service desks across process
- perform tasks assigned by a supervisor