AXA Business Services Pvt Ltd

VOICE PROCESS EXECUTIVE – US SHIFTS ( INTERNATIONAL VOICE ).

AXA Business Services Pvt Ltd
Not Disclosed
0-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 20 Posted: 3 years ago Applicants: 2
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Job Description

Roles and Responsibilities:

Requires interacting with US Citizens regarding Insurance.

A key member of the ABS Operations team.

Key accountabilities include quality in service delivery meeting all SLA targets

A key member of the Outbound Process

To achieve productivity targets with respect to processing guidelines as per the pre-agreed norms

To adhere to the quality standards as detailed in the SLA by ensuring accuracy requirements are met as per the target

Identify process steps for improvement

To ensure Compliance to ISO 9001 & Risk policies

Desired Candidate Profile:

Excellent English - speaking, reading and writing

Good logical, analytical and problem solving abilities

Attention to detail and accuracy

Good interpersonal skills and strong client focus

Ability to communicate clearly, concisely and effectively

Ability to handle process escalations, identify issues and risks and propose resolution

Ability to multi-task and prioritize work

Ability to work harmoniously as part of a team

Interested candidates can share their CV on simi.sarkar.ext@axa-abs.co.in

Benefits :

Night shift allowance

cab facility

Weekend off

Skills Required: International Voice Process,Us Shift,Outbound Calling,Inbound Calls,Insurance,VOICE PROCESS EXECUTIVE


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