Job
Description
Responsibilities and Duties
- The job responsibility majorly involves technical assistance, customer service and vendor support.
- Resolve Customer queries and Complaints
- Troubleshooting of technical issues related to customer’s services
- Assist the customers on queries regarding their Products and Services via voice
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
- Conduct quality monitoring on voice calls and chats.
Benefits
Free Medical Insurance and subsidized cabs for Analysts (Home pick & Drop facility)