Job
Description
Virtual Drive : đŸ‘‰ Zoom ID: https://genpact.zoom.us/my/career778899
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Mega Virtual Drive for Customer Service- Voice/ Non Voice support on 20th & 21st May'21
Zoom ID: https://genpact.zoom.us/my/career778899
Time: 11 AM to 2 PM
Job Location: Hyderabad
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Field)
- Freshers are eligible
- Fluent in English
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Shifts: Flexible to work in any Shift
Note: Please carry soft copy of Aadhar card and Pay slips if any.
Skills Required: BPO, customer Service,Customer Support,Voice Support